Frequently Asked questions
We’ve tried to answer as many questions as possible on this page, however, should you need any other information / assistance please contact us.
A. This is decided by the customer. We would usually visit either every two weeks or four weeks depending on customer preference. We also offer a weekly service where we will attend your property each week to clean whichever bin is collected that week.
A. Not only do they tend to emit nasty smells but wheelie bins are also great breeding grounds for bacteria such as E-coli, Aspergillus fungu and Salmonella. Keeping your bin clean and smelling fresh will help keep rats, flies and bugs away from and out of your wheelie bin!
A. Upon arrival to your property we will locate your bin and bring it to the rear of our van, here we will clean the outside of your bin using a pressure washer and eco-friendly cleaning solutions, ensuring the sides, bottom, handles and lid are clean. We will then lift your bin into the back of our van which is where we’ll thoroughly clean the inside, ensuring any liquid waste makes its way into our waste water tank and solid waste is separated to be bagged. We’ll then dry your bin before spraying a healthy dose of deodoriser to keep your bin smelling fresher for longer before returning your wheelie bin to your property. After your clean is completed you will receive physical confirmation of the clean in the lid of your bin or through your letter box, or those opting for SMS/Email notifications will receive their confirmation digitally.
A. Payments currently accepted are: Cash, BACS Transfer, Credit/Debit Card. We are looking to offer payments via Direct Debits soon.
A. Yes. We are fully insured and licensed to offer this service.
A. Solid rubbish collected from your bin during the clean will be bagged up and put back into your wheelie bin following the clean.
A. Not always. Our day is fully dependent on the local bin crew emptying your bins which means any issues affecting them such as traffic, breakdowns, weather/road conditions, etc will also affect us and our planned route. We try to do the same route in the same order for each round we have, but where necessary we will be forced off-track which means your bin may be cleaned earlier or later than usual. We do not give time slots for this reason.
A. This could be caused by various different reasons. Most commonly we simply got there before the local bin crew arrived and had to add it to our return list, sometimes this may have to be the next morning if we’re running too late for any reason.
If your bin is full or contains too much rubbish we may have to leave the bin – we will leave a note in the lid in these situations.
If we’re running behind or experiencing issues we will always do our best to keep our customers updated via social media and any contact methods (email/SMS) on file.